Las Cumbres Observatory is the only globally-distributed network of robotically-controlled telescopes. In 2018, we launched a program to overhaul the procedures by which network problems are detected, diagnosed and resolved. The program fostered numerous improvements, including new software tools to monitor active telescopes, documentation of recovery procedures, and daily reviews of operations problems. The benefit to users has been an increase in on-sky hours. We discuss the improvements we have made over the past two years. We emphasize the implementation of procedures ensuring problems are promptly addressed and completely resolved. We present our workflow as a model for how to manage a system of interconnected telescopes.
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